FAQSupport

Please see answers to frequently asked questions below. If your question is not answered, please contact our OLG Support Centre at 1-800-387-0098.

Login / Password

A: If you are a new member to the Winner’s Circle Rewards program it may take up to 7 days to have your information available online. Please, allow for the 7 days and try your membership number and information again.
A: For security reasons, you will no longer be able to log in with your date of birth. You will need to log in with your Membership Number and Password. You can create your own password online in a few minutes. If you ever forget your password, you can use our online system to reset it.
A: In order to improve the security of the Winner’s Circle Rewards website, and the protection of your personal information, we are upgrading the system to use unique passwords. You will be able to create the password yourself. This will also allow us to offer you an improved personalized web experience with added features. You will now be able to view your points online.
A: If you forget your password, you can visit the home page of Winner's Circle Rewards and click "Forgot your password?". You will need to enter your Membership Number and correctly answer one of your security questions. You will then receive an email with a link to return to the site and update your password. Please note that this link will only be valid for 24 hours.
A: Ensure that the email address that you originally provided is the correct email that receives the email confirmations. Check your active email accounts. Also, the message may have been filtered by your automatic spam. Check your junk folder and add noreply@winnerscirclerewards.ca to your address book to ensure you continue to receive emails from us and you don't miss out on great information and promotions!
A: This feature will be available soon. Please visit the Winner’s Circle Rewards desk at an OLG Slots and Casino location near you to keep all of your information up to date.

General

A: Your Winner's Circle Rewards card can be used at any of our OLG Slots and Casinos locations in Ontario. Simply insert your Winner's Circle Rewards card into a slot game to accumulate Reward points. For table games present your Winner's Circle Rewards card to the table representative to begin earning complimentaries. You may also be eligible to receive complimentaries as a result of your slot or table play. See a Winner's Circle Rewards representative for more details.
NOTE: Reward points for cashback are only accumulated on slot play.
A: Reward points are accumulated through slot play (with your Winner's Circle Rewards card inserted into the slot game). You will earn 1 Reward point for every full $10 played on one slot machine per session and 1 Reward point for every full $20 played on one video poker machine per session. Your Reward points can be redeemed for great rewards, for example 118 points = $5 in cashback!
NOTE: A session is the time a card is inserted into a slot machine to the time a card is removed.
A: Reward points begin accumulating as soon as you play with your Winner’s Circle Rewards Card inserted in a slot machine. Once you reach 118 points you can redeem for $5.00 cashback or, keep accumulating until you decide to redeem.
A: Yes, if you have 12 consecutive months of no slots or table game play on your Winner’s Circle Rewards card your account will become archived and your reward points will be forfeited. Be sure to use your card every time you play.
A: Please visit the Winner’s Circle Rewards desk at any OLG Slots and Casino location near you with your valid government issued photo i.d. and a player services representative will be more than happy to print you an new one.
A: There is some skill involved in playing video poker machines which means players have a better payback percentage and can earn more Winners Circle Reward points than on a regular slot machine. To ensure that all of our members are rewarded fairly, customers playing video poker will be required to play $20 to earn one point compared to a $10 play on regular slots.
NOTE: This applies to all games within the Game Maker and Game King themes.
A: A comp is a complimentary discretionary reward offered to members of Winner's Circle Rewards. They may include exclusive products, services or invitations to special events.
A: Comp offers are issued by Player Services Representatives or Host from the Winner’s Circle Rewards desk based on the play with your Winner’s Circle Rewards card. The complimentary available to you is based on a rolling 90 day average of carded play. Always remember to use your Winner's Circle Rewards card any time you play at any OLG Slots and Casino location.
A:
  • Meals
  • Sporting events
  • Theatre and concert tickets
  • Exclusive event invitations
  • Valet parking at select sites
  • Gift shop merchandise
A: Points are accumulated based on a member’s level of play with their Winner’s Circle Rewards card inserted in a slot machine. Members can decide how and when they will redeem their points. Comps are awarded at the discretion of Winner’s Circle Rewards and based on your level of play, accumulated every time you play with your Winner’s Circle Rewards card inserted in a slot machine or given to a table games representative at Casino locations. Comps do not affect a member's point or cashback balance.
A: There are three levels of Winner's Circle Rewards:

  • Winner's Circle Rewards
  • Winner's Circle Rewards Silver
  • Winner's Circle Rewards Gold
Remember there are features and benefits at every level. Be sure to use your card whenever you are playing at any OLG Slots and Casino location.
A: All reward points accumulated from October 1st to September 30th of the previous year determine a member's current membership level.
A: You can achieve or qualify for the different Winner's Circle Rewards membership levels by accumulating the minimum Winner's Circle Reward points for each level. The reward points required for each level are:

  • Winner's Circle Rewards:  0 - 999
  • Winner's Circle Rewards Silver:  1,000 - 4,999
  • Winner's Circle Rewards Gold:  5,000+
A: Your benefits will take effect immediately. Please visit the Winner's Circle Rewards desk to request your new membership level card.
A: The value of the bonus points adjustment will be a pro-rated value to reflect the day you reached a new membership level in the system.
A: You are still eligible for your current membership level benefits until the end of the tier year (September 30th). For the following year, membership levels are determined based on reward points accumulated in the tier year (October 1st – September 30th). If you do not have the level of points necessary to maintain your current level, you will be moved up or down to the corresponding membership level. Remember, there are rewards and benefits at every level.
A: Bonus points are awarded based on your membership level and are added to your Reward points balance within the first week of each calendar month. Bonus Points are awarded on your previous month's Reward points earned, where Gold members receive 10% more and Silver members will receive 5% more.
A: Bonus points are awarded onto members' accounts within the first week of every month. Your bonus points will be pro-rated from the date your achieve the Silver/Gold status and will be adjusted within the first week of each calendar month.
A: Yes. Bonus points are calculated on Reward points earned and are available for you to redeem at your discretion for cashback, merchandise, and gift cards.
NOTE: Merchandise may be available at select sites.
A: No. Bonus points earned are added onto Reward points only for redemption.
A: You can visit a Winner’s Circle Rewards counter at any of our OLG Slots and Casinos locations for information on your benefits and our current promotions. You can also visit winnerscirclerewards.ca to keep your email account current for all online communication and promotions. Our OLG Support Centre can also be reached at 1-800-387-0098. Also, please ensure your account info is kept up-to-date, as it enables us to provide you with information on promotions, events and much more.
A: Yes, as per our Winner's Circle Rewards Rules, you may play with a maximum of 3 Winner's Circle Rewards cards at the same time to accumulate points. Any cards inserted into a slot game after the 3rd card will not accumulate points.
A: No. Membership levels are determined only with recorded slot play activity on your Winner's Circle Rewards account.
A: The points displayed on the slot machine have not changed. Your Reward points are viewed on the display of the slot machine when your Winner's Circle Rewards card is inserted.
A: Now you can check your account information at winnerscirclerewards.ca/my profile. Note: you must be logged in and select the option to view your points online to be able to take advantage of this great feature. You can also check your Winner’s Circle Rewards points balance by inserting your Winner’s Circle Rewards card into a slot machine and viewing your point balance on the scroll window, or by visiting any Winner’s Circle Rewards desk at any of OLG’s Slots and Casinos locations. To request information on your membership level qualification, please see a Winner’s Circle Rewards representative, or visit the Winner’s Circle Rewards desk at your preferred site.
A: Yes, all table game players will receive a Rewards level card. Table Game players are still rewarded and comped based on their table play activity. For table games present your Winner’s Circle Rewards card to the table representative to begin earning complimentaries. You may also be eligible to receive complimentaries as a result of your slot or table play. See a Winner’s Circle Rewards representative for more details.
A: You can sign up at any OLG Slots and Casino Winner's Circle Rewards desk. Valid government issued ID will be required at time of sign-up. You will be instantly eligible for great member exclusive promotions and offers.
A: No, membership is free! Members receive points to redeem for cashback, merchandise cards, exclusive offers and promotions. Winner's Circle Rewards members also have exclusive access to online promotions, site information and event notifications.